Audience growth, digital products, AI workflows and analytics

I build for the audience first.

I lead and build products, platforms and workflows where audience needs, data and AI meet. My background spans news media, e-commerce and entrepreneurship.

Portrait of Nicola Lüssi

Currently

Head of Growth Lab

Tamedia, Switzerland

LinkedIn
Concept to operation Technical products carried from discovery into daily use
Cross-functional Across Product, Data, Engineering and Editorial
30 under 30 INMA Management Award, 2025 Source: INMA

About me

My work sits between product, growth and operations. I turn ambiguous audience and workflow problems into testable product ideas, then carry the useful ones into everyday use.

At Tamedia, that means leading cross-functional work across Product, Data, Engineering and Editorial, shaping platform capabilities, CMS-native products, analytics systems and human-in-the-loop AI workflows. I work from discovery and requirements through launch, evaluation and operational handover.

My route into product was not conventional. I co-founded Hockey News Schweiz, built its social audience and sold advertising across its channels. I later co-founded and operated Ballers across e-commerce, paid acquisition, B2B agreements, marketing and customer operations. The product was never the starting point. The audience was.

I am based in Switzerland and work in German, English and French. I prefer clear thinking, direct feedback and work that remains useful after the project is over.

Based in
Switzerland
Languages
German, English and French
Working across
Product, AI workflows, analytics and audience growth
Operating style
Discovery to launch and handover

Selected work

A selection of products, systems and businesses I have taken from idea into use.

Tamedia, newsroom workflow

SEO Helper

I initiated and led SEO Helper, an AI-assisted tool embedded in the CMS. It turns editorial standards into useful guidance while editors work.

  • Product requirements
  • CMS integration
  • Evaluation

Tamedia, Growth Lab

Building the Growth Lab

I lead a cross-functional team that tests audience opportunities and turns the useful ones into products, systems or everyday practice.

  • Project leadership
  • Experimentation
  • Operational handover

Tamedia, internal systems

AI and analytics workflows

I design human-in-the-loop systems for reporting, decision support and assisted drafting, connecting audience data with the tools teams already use.

  • LLM workflows
  • Data integration
  • Human verification

Entrepreneurship, 2015 to 2025

Building audience-led businesses

I co-founded Hockey News Schweiz and later Ballers, building audiences and operating across advertising, e-commerce, acquisition and customer operations.

  • Audience development
  • E-commerce
  • Commercial operations

Experience

Audience growth, digital products, e-commerce and entrepreneurship.

Mar 2026 to present

Head of Growth Lab

Tamedia, Zurich

Lead cross-functional projects across Product, Data, Editorial and content strategy, from discovery and hypothesis design through testing, launch, scale and operational handover. I conceived and lead the Content Clusters and Hub Pages project.

Oct 2024 to Feb 2026

Head SEO

Tamedia, Zurich

Built Tamedia's editorial SEO operating model across news brands, including roles, workflows, training, dashboards and CMS integrations. Initiated and led SEO Helper, introduced external data and analytics platforms, and co-built automated performance reporting.

Nov 2023 to Sep 2024

SEO Content Manager

Tamedia, Zurich

Turned audience and search insights into newsroom workflows and technical product requirements, including the early discovery and CMS integration work that became SEO Helper.

Dec 2019 to Jul 2025

Co-Founder, Ballers

E-commerce, Kloten

Co-founded and operated a direct-to-consumer sports-merchandise business, owning the online shop, customer journey, paid acquisition, analytics, B2B agreements, marketing and customer operations.

2015 to Jul 2025

Co-Founder, Hockey News Schweiz

Social media, Switzerland

Co-founded and built a Swiss ice-hockey media brand centred on Facebook and Instagram. Developed its content and community strategy and monetised its audience by selling advertising across the social channels.

May 2022 to Oct 2023

Online Shop & Marketing Manager, stickerella.ch

ELCO AG, Brugg

Managed stickerella.ch, an e-commerce brand specialising in personalised labels and stickers for families with school-aged children. Helped deliver a complete relaunch with a new CMS, redesigned UI/UX and rebuilt product configurator, while managing pricing, product development, new product launches, social media, customer support, analytics and performance tracking. Planned and managed Google Ads, physical mailings and broader campaigns across stickerella.ch, ELCO and Karten4you.ch.

Earlier experience

2019 to 2021

Commercial Apprenticeship

ELCO AG, Brugg

2017 to 2018

Military Service

Swiss Armed Forces, Dübendorf

How I work

01

From concept to live use

Finding the real problem, defining the product and carrying it from an initial hypothesis into live use.

02

AI and workflow design

Designing human-in-the-loop workflows with clear controls, verification, logging and operational ownership.

03

Data products and analytics

Turning fragmented signals into useful metrics, evaluation frameworks and decision-support systems.

04

Adoption and operating models

Embedding products through training, governance, stakeholder alignment and a clear handover into daily work.

05

Audience and commercial judgment

Ten years of building audiences and operating businesses across media, e-commerce, acquisition, partnerships and customer operations.

How I build working systems

The tools are secondary. What matters is how they connect discovery, delivery, measurement and operational use.

Discovery and delivery

From problem to adoption

I use product discovery, requirements, roadmaps, experiments and launch planning to move work from an idea into accountable ownership.

  • Product discovery
  • Product requirements
  • Roadmaps
  • Experiment design
  • Launch and adoption
  • Vendor evaluation

Data and measurement

Signals into decisions

I combine behavioural, search and content data into analytics systems, evaluation frameworks and recurring decision support.

  • Google Search Console
  • Google Analytics 4
  • Parse.ly
  • Google Trends
  • Google Sheets
  • Looker Studio
  • Google Cloud

AI and automation

Controlled workflows

I prototype and operate LLM-assisted systems with human review, API integrations, observability and safeguards suited to the workflow.

  • Google Apps Script
  • n8n
  • Slack apps
  • APIs and webhooks
  • Human-in-the-loop design
  • Evaluation and logging
  • Claude
  • Claude Code
  • Codex

Education and credentials

2021 to 2025

BSc Business Administration (International Management)

Specialisation in Business Innovation at FHNW

Final grade 5.3/6.0 Bachelor’s thesis 6.0/6.0 Swiss grading scale

My thesis examined governance for AI-supported content creation. It contributed to later process reviews, and parts of its operating logic are reflected in live workflows. The framework itself was not implemented wholesale.

View the published thesis record

Issued Feb 2022

Cambridge English: C2 Proficiency

Score 222 CEFR level C2

Recognition and industry contribution

2025

INMA 30 Under 30

Management category, International News Media Association

View recognition

Current

INMA Young Professionals Committee

Committee member responsible for the monthly Young Professionals newsletter.

View the committee

20 Nov 2025

Speaker and panellist at ARD Search & Reach

Presented “Wie Tamedia die Sichtbarkeit seiner regionalen Online-Angebote ausbaut” and joined the evening expert panel. The talk covered regional SEO, cross-functional Reach teams and AI-supported workflows.

Read about the conference on LinkedIn

Beyond work

I’m the third of four kids and grew up in Habsburg, a village of fewer than 500 people that shares its name with the castle above it and the dynasty that ruled large parts of Europe for centuries. I loved living somewhere that small with a name that big. I’m an Aargauer through and through, white socks and all.

My love of travelling came from my family, who were always heading off somewhere. On frequent childhood trips to New England, I got hooked on American sports. As a sports-crazed boy, I saw Tom Brady’s face everywhere. That was enough to make me a Patriots fan, and a Red Sox fan by extension, for life.

At 17, I had the privilege of spending a year in Revelstoke, British Columbia, as an exchange student and fell for the place completely. Some of the people I met there are still among my closest friends. I return most years to see them and to ski.

One of my life goals is to visit all seven continents, Antarctica above all, and to ski on as many of them as I can. I prefer travelling with as much freedom as possible, often in an RV. That is how I ended up proposing to my wife on a hike in Kluane National Park, feeling about as far from anywhere as you can get.

Contact

If you want to talk about product, applied AI, analytics systems or audience growth, email me.